Expert Support offers unbeatable value for your business. From network infrastructure design and installation; to proactive server maintenance, Expert Support designs solutions to fit your company’s needs – no boiler plate specials or cookie cutter services. Our clients choose us for:
· Tier-less Help Desk Team – Our system is designed to minimize downtime. You won’t waste time with entry level agents deciding if your emergency needs to be escalated to a specialist. We employ only qualified technicians, all of whom are factory certified to support all of our solutions.
· Dedicated Help Desk – Many managed service providers have technicians who support both managed service clients and project clients with the same staff leaving their help desk understaffed. Ultimately it is the customer who suffers extended downtime. Our dedicated help desk team works specifically with our managed service clients. Our field technicians handle implementation projects as well as onsite service requests for our managed clients. With Expert you can count on the service response you expect!
· We’re all human – Let’s face it – IT professionals can come across a bit robotic oftentimes sounding condescending and unapproachable. And how many times have you called a provider for help and had to spend 5 minutes navigating menus only to wait on hold for 20 minutes. With Expert Support, you’ll notice the difference from your first phone call. Our staff is knowledgeable, courteous and friendly. We talk with you, not at you. Our staff is a part of your team. And during operating hours, we don’t use an automated menu. So feel free to call us and say hello – we’ll pickup the phone, we promise!
· Variable Application Integration – Expert Support continually adds solutions to our line card. With each comes the factory certifications needed to administer and support each. What’s more is that we can couple hardware and software – regardless of manufacturer. We take the best components from only the best manufacturers in the industry. Here at Expert we want what’s best for your business. Trust Expert Support: Your needs; Our Solutions. Connected.