Expert Support offers unbeatable value for your business. From network infrastructure design and installation; to proactive server maintenance, Expert Support will tailor solution to fit your company’s needs – no boiler plate specials or cookie cutter services. Our clients choose us for:
· Tier-less Help Desk Team – Our system is designed to minimize downtime. Our clients don’t waste time on the phone with entry level agents. We employ only the most qualified support technicians who are factory certified to support all our core offerings.
· Dedicated Help Desk – Most IT support companies support both managed and non-managed service clients with the same staff which often leaves their support team under staffed. Ultimately it is the customer who suffers extended downtime. Our help desk team works specifically with our managed clients. Our field technicians handle implementation projects as well as onsite service requests for our managed clients. With Expert you can count on the service response you expect!
· We’re only human – Let’s face it – a lot of IT people are introverted and unapproachable and can tend to sound a bit condescending. With Expert Support, you’ll experience the difference from your first phone call. You’ll spend minimal – if any – time on an automated system. And our staff is knowledgeable, courteous and friendly. We talk with you, not at you. Our staff is a part of your team. So feel free to call us and say hello.
· Variable Application Integration – Expert Support continually adds manufacturers to our line card. With each comes the factory certifications needed to administer and support their solutions. And in many circumstances, our solutions join the best components from a variety of manufacturers. Here at Expert we want what’s best for your business. Your needs; Our Solutions. Connected.