NetSuite Launches Choice into the Digital Age
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NetSuite Inc., the industry’s leading provider of cloud-based financials / ERP software suites, today announced that Choice, the leading independent consumer body in Australia, has implemented NetSuite for its core ERP functions of finance and CRM, to improve the support of its transformation into a digital publishing business.
NetSuite gives to publishers like Choice, the opportunity to enhance effectiveness of the media business, with flexible and user friendly cloud business management for financials, sales, service and analytics. Through advanced subscription renewal management, Choice can now better manage its subscriber base and improve its customer service through a snapshot of each customer record across multiple platforms (print, online, mobile and tablets).
Founded in 1960, Choice is an independent publisher of consumer information and the public face of the Australia Consumers’ Association (ACA), a proactive consumer advocacy group. Established wholly by subscribers, Choice innovating itself for the digital age has been paramount to its business roadmap. As part of this strategy, the organisation launched several new digital products to offer greater value and readership options to its 175,000 subscribers. Choice’s chose Netsuite for its flexibility and real-time reporting thanks to recommendations from independent consultants.
“We had no integration between our subscriber database and our financial systems before switching to NetSuite,” said Steven Macdonald, ICT manager for CHOICE. “Not only were we losing a lot of time manually processing data to prepare our financial statements at month end, it was also highly inefficient. We hired consultants to come up with a solution, which resulted in NetSuite’s integrated cloud business management suite that delivers complete visibility into our business, as well as automated processes.”
“We needed to move into the digital age quickly or risk falling by the wayside to the plethora of free review sites that are widely available on the Web,” said Vivien Power, finance manager for Choice. “NetSuite has given us real-time visibility of our customers and financials, which mitigates risks for a publishing company. Additionally, we can now easily get an in-depth view of our data to see how our business is performing, analyse emerging trends and even test the viability of new business products before we launch them.”
“Change is never easy, but our team took to NetSuite in very little time. It eliminates manual data processing, which has freed them up to focus on being quality controllers searching for and fixing data exceptions,” adds Macdonald. “They are also more productively adding value to other parts of our business. That’s a good position for us to be in!”
“NetSuite has a long history of working with media brands that rely on our integrated subscriptions and finance tools to have a single, real-time view of their customers and business,” said Mark Troselj, managing director of APAC for NetSuite. “NetSuite gives the visibility and support that are vital to helping consumer advocacy groups like CHOICE remain strong and independent voices in a digital age.”
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