Fully Managed Expert Support Clients can rely on and expect their primary consultant to have up-to-the-minute, intimate knowledge of the operational status of your network, monitor predictive software to stay ahead of issues that can impact productivity, quick response time in the unfortunate instances that cannot be predicted and access to centrally managed auxiliary services (i.e. AV and Backup).  The use of Expert Support’s remote services is the only way that a Fully Managed Expert Support Client can receive top-notch levels of service at affordable rates.  When the consultant *does* have to step in and do hands-on, the time needed to complete that work is minimized through the right knowledge and the power of the toolset to enact that work.

Most of Expert Support’s clients are Fully Managed.  Fully Managed means that Expert Support takes primary responsibility for the proper design and maintenance of the IT infrastructure that drives the client’s business.  We do this by assigning a Senior Networking Consultant to each and every Expert Support client.  Your primary consultant is backed up by a full team whose roles are complementary: A secondary consultant to fill in if your primary is indisposed,  a management structure (team manager, Operations Manager) who assist at a corporate level and the Expert Support team that acts as a first line of defense against all network issues – staffed with Senior Networking Consultants available to clients 24/7/365.

This World-class Synergy is accomplished when the Expert Support’s Management Platform is combined with the experience and trust of a Senior Networking Consultant.  By combining the strength of a Primary Consultant, and their knowledge, skills and relationship-based approach with the efficiencies of a leading-edge Managed Services Platform, we provide each client with the best possible support.  The remote management toolset automates (or eliminates) many of the low-level tasks that used to be done slowly and with individual effort. Now, consultants can spend time saved by the management tool set learning unique attributes of their clients business and have the flexibility and freedom to provide complete solutions specific to individual clients needs.